What you’ll do

• Lead the implementation of Keel for new customers, configuring it to fit their workflows and processes.

• Act as a trusted advisor to customer’s ops, data and engineering teams, helping them articulate needs, shape requirements, and see what’s possible with Keel.

• Design and configure Keel workflows and 3rd party integration, tailoring the product to match each customer’s internal processes and business logic.

• Support customers post-sale, including onboarding, training, best practices, and light troubleshooting.

• Collaborate closely with Sales, Product, and Engineering to share implementation feedback and shape the roadmap.

• Build internal tools, templates, or integrations that make customer deployments more repeatable and scalable.

• Contribute to the improvement of Keel’s documentation by identifying gaps and iterating to enhance clarity and usefulness

• Occasionally, build proof-of-concept workflows or support pre-sales demo when deeper technical or domain context is needed.

This is a great fit if…

• You’ve implemented software in complex ops environments such as ERP, finance systems, workflow tools, or internal data platforms.

• You’ve worked as an ERP consultant, business systems analyst, or in ops tooling implementation, and you now want to transition closer to product and engineering.

• You have a deep understanding of operations workflows e.g. warehouse management, inventory management, supply chain processes, or internal controls.

• You’re hands-on and technically fluent with Typescript (or Javascript): you can work with data, integrations, APIs, webhooks.

• You’re proactive, thoughtful, and comfortable in ambiguity, often solving problems before others know they exist.

• You enjoy customer-facing work and can build trust quickly with stakeholders, from COOs to ops managers to data leads.

• You’re pragmatic, detail-oriented, and love bringing order to messy systems.

This won’t be the right role if you…

• Prefer fully defined specs and handovers. We often figure things out by doing, and your ability to navigate ambiguity is key.

• Are uncomfortable wearing multiple hats. This role sits at the crossroads of consulting, product, and technical implementation you’ll touch a bit of everything.

• Want a job that’s already fully mapped out. We’re still building the playbook, and you’ll be instrumental in shaping it.

• Don’t enjoy working directly with customers. This role requires curiosity, empathy, and regular conversations with end users and stakeholders.

• Are looking to move into management soon. We’re looking for someone excited to stay hands-on and own delivery as an individual contributor.

• Prefer stability over speed. Keel is an early-stage startup, and things move fast and change often, we embrace that.